Refund policy
Thank you for shopping with The Saigon Store. We want you to be fully satisfied with your purchase. Please read our policy below:
Returns
Returns are accepted within 7 days of delivery.
Items must be unused, unworn, and in original packaging.
To start a return, please contact us at thestore.saigon@gmail.com
or 051-5532686 with your order number before sending the item back.
Exchanges
We offer exchanges for sizing or product issues (subject to stock availability).
If the requested item is unavailable, you may choose another product of equal value or request a refund.
Refunds
Refunds are processed once the returned product is inspected and approved.
Refunds will be issued to your original payment method within 7–10 business days.
Shipping costs are non-refundable. If your item was faulty or damaged, we will cover the return shipping. Otherwise, the customer bears the return cost.
Non-Returnable Items
Sale, clearance, or discounted items.
Personalized/customized orders.
Products not in their original condition (used, damaged, or missing parts).
Proof of Purchase
A valid order number or receipt is required for all returns, exchanges, and refunds.
Customer Support Hours
Our team will respond to all queries during working hours only:
🕒 10:30 AM – 8:00 PM (Monday to Saturday)