Refund and Returns Policy – The Saigon Store

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Product with obvious signs of use
Gift Boxes or other Boxes that have been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check youraccount status.

Then make sure if credit payment is done.

If you’ve done all of this and you still have not received your refund yet, please contact us at thestore.saigon@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thestore.saigon@gmail.com and send your item to: Saigon Store (Building # AA-23, Juki Gali, Purana Qilla, Rawalpindi-Pakistan, Rawalpindi, Pakistan).

Shipping returns

To return your product, you should mail your product to: Saigon Store (Building # AA-23, Juki Gali, Purana Qilla, Rawalpindi-Pakistan, Rawalpindi, Pakistan).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

SAIGON is a men accessories brand, designed entirely in-house, stand-alone Pakistan’s no. 1 Brand. From top quality designs to premium branded replicas, we present a considered edit of quality.